Shipping policy

Shipping Policy

At SAMXIA, we aim to deliver your order safely and as quickly as possible throughout Ghana.

Delivery Charges

Shipping fees are calculated according to the total value of your order:

Orders from GH₵0 to GH₵1,300: GH₵50 delivery fee
Orders from GH₵1,300.01 to GH₵3,500: GH₵30 delivery fee
Orders above GH₵3,500: Free delivery

The applicable delivery fee will be shown at checkout before payment is completed.

Delivery Time

Estimated delivery times are:

Standard paid delivery: 1–2 business days
Free delivery for qualifying orders: 1–2 business days

Business days exclude Sundays and public holidays.

Delivery times are estimates and may vary depending on the customer’s location, product availability, weather conditions, transport delays or other circumstances outside our reasonable control.

Order Processing

Orders are normally processed after payment has been confirmed.

For Cash on Delivery orders, our customer service team may contact the customer by phone or WhatsApp before dispatch.

Orders placed after the daily processing cut-off time, on Sundays or on public holidays may be processed on the next business day.

Delivery Areas

We deliver to supported locations within Ghana.

Delivery times and fees may vary for remote areas or locations outside our normal delivery zones. Where additional delivery charges apply, we will contact the customer before dispatch.

Customers must provide a complete and accurate delivery address, including:

Full name
Active telephone number
Region and city
Area or community
Digital address or GhanaPost GPS address
Nearby landmark, where necessary
Delivery Confirmation

Our delivery team or courier may contact the customer before arrival.

The customer or an authorised person should be available to receive and inspect the order. A signature, delivery code, name or other confirmation may be requested as proof of delivery.

Failed Delivery

A delivery may be unsuccessful when:

The customer cannot be reached
Nobody is available to receive the order
The address or telephone number is incorrect
The customer refuses the parcel without prior agreement

Additional delivery charges may apply when a second delivery attempt is required.

For Cash on Delivery orders, repeated refusal or failure to receive confirmed orders may result in Cash on Delivery being unavailable for future purchases.

Inspection on Delivery

Customers should inspect the outer packaging when receiving the order.

If the parcel appears seriously damaged, opened or incomplete, please inform the delivery person and contact SAMXIA immediately.

Any damaged, missing or incorrect product should be reported promptly with the order number, photos and, where possible, a short video.

Delayed Orders

Occasionally, deliveries may be delayed because of transport disruption, severe weather, public holidays, high order volumes or circumstances outside our control.

Where we become aware of a significant delay, we will try to update the customer by telephone, WhatsApp or email.

For delivery questions, please contact:

SAMXIA Customer Service
Email: support.samxia@gmail.com
WhatsApp: 0598909173
Telephone: 0598909173
Business address: High School Junction Tro Station in kumasi
Customer service hours: 9:00-15:00